Refund and Returns Policy:

Effective Date: January 1, 2026

Overview:

At Rowland Industrial Corporation, we’re all about providing our customers with top-quality products and services. If you’re not completely satisfied with your purchase for any reason, don’t worry! We’ve made our return and refund process straightforward to ensure you’re happy with your experience.

Returns:
Eligibility for Returns:

To be eligible for a return, please make sure you meet the following criteria:

– The item should be unused, unworn, and in the same condition as when you received it.
– It needs to be in its original packaging with all tags still attached.
– Don’t forget to have your receipt or proof of purchase ready.

Return Process:
Contact Us:

Reach out to us at info@rowland.com.pk or give us a call at +92-52-7045514 to request a return authorization within 30 days of receiving your order.

Return Authorization:

Once we approve your return, we’ll send you a return authorization number along with detailed instructions on how to send your item back to us.

Ship Your Item:

Please pack the item securely in its original packaging and include the return authorization number. Then, ship it to the address provided in the return instructions.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to an error on our part (like receiving the wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we’ll receive your returned item.

Refunds:
Refund Process:

After we receive and inspect your returned item, we’ll inform you whether your refund has been approved or rejected. If it’s approved, we’ll process your refund, and you should see a credit applied to your original payment method within 7 days.

Late or Missing Refunds:

If you haven’t received your refund within the expected timeframe, please double-check your bank account or credit card statement. If everything looks good, reach out to your bank or credit card company, as it may take a little while for your refund to process.